At My Trishakti, we aim to provide personalized consultation and guidance services with care and professionalism. This Refund & Cancellation Policy explains the terms applicable to bookings, cancellations, rescheduling, and refunds for our services.
By booking or purchasing any service through mytrishakti.com, you acknowledge that you have read and agreed to this policy.
1. Scope
This policy applies to consultations and other services offered by My Trishakti, including, where applicable:
- Astrology consultations
- Numerology consultations
- Vastu consultations
- Graphology consultations
- Scientific Logo services
- Astro Jewellery services
- AstroVastu consultations
- Astrocartography consultations
- Plant Vastu consultations
- Wristwatch and Wall Clock guidance
- Other personalized consultation or advisory services
Different services may have specific cancellation or refund terms communicated at the time of purchase. Where such specific terms exist, those terms will apply to that service.
2. Booking Confirmation
A booking is considered confirmed once:
- The required booking information has been submitted; and
- The applicable payment has been successfully received.
Customers are responsible for providing accurate contact and personal information at the time of booking.
3. Customer Cancellation
If you need to cancel a consultation, please contact My Trishakti as early as possible.
Cancellation Before Service Preparation
If a cancellation request is received before personalized preparation or service delivery has commenced, we may, at our discretion, offer:
- A rescheduling option; or
- A refund, subject to any applicable processing or administrative charges.
Refund eligibility will depend on the specific service purchased and the circumstances of the cancellation.
Cancellation After Personalized Work Has Started
Once personalized work, analysis, report preparation, consultation preparation, or other service-related work has commenced, the payment may become non-refundable because resources and professional time have already been allocated to the service.
4. Cancellation After Consultation Has Started or Been Completed
Once a consultation has started or has been completed, the payment will generally be non-refundable.
Refunds will not normally be provided because a customer is dissatisfied with a prediction, interpretation, recommendation, opinion, or expected outcome.
5. Rescheduling
Customers who are unable to attend their scheduled consultation may request a rescheduling.
Rescheduling requests should be made as early as possible and, where feasible, before the scheduled appointment.
Rescheduling is subject to consultant availability.
Repeated rescheduling requests, last-minute cancellations, or failure to attend an appointment may result in the booking being treated as cancelled without refund.
6. No-Show Policy
If a customer does not attend a scheduled consultation and does not provide reasonable prior notice, the appointment may be considered a no-show.
In such cases:
- The consultation fee may be non-refundable.
- Rescheduling may be offered at My Trishakti’s discretion.
- An additional fee may apply if a new appointment is provided.
7. Delays or Failure Caused by My Trishakti
If My Trishakti is unable to provide a confirmed consultation due to circumstances within our reasonable control, we may offer:
- An alternative appointment;
- Rescheduling; or
- A refund, where appropriate.
If a consultant is unexpectedly unavailable, we will make reasonable efforts to communicate with the customer and provide an alternative arrangement.
8. Technical Issues
If a consultation cannot take place because of technical problems affecting My Trishakti’s systems or communication platform, we will make reasonable efforts to reschedule the consultation.
Customers are responsible for ensuring that they have:
- A working internet connection;
- A compatible device;
- Access to the required communication platform;
- A functioning microphone or camera where required; and
- The correct contact information.
Technical problems caused by the customer’s device, internet connection, software, or third-party platform will generally not qualify for a refund.
9. Personalized Reports and Deliverables
For services involving personalized reports, analysis, designs, recommendations, or other customized deliverables, refunds may not be available once work has commenced.
This may include:
- Personalized astrology reports
- Numerology reports
- Vastu analysis
- Graphology analysis
- Scientific Logo designs
- Customized recommendations
- Personalized written or digital reports
- Other customized deliverables
Once substantial work has been completed, the service may be considered delivered for refund purposes.
10. Change of Mind
Refunds are generally not provided solely because a customer:
- Changes their mind;
- No longer requires the service;
- Decides not to attend after booking;
- Finds the service different from their personal expectations; or
- Does not agree with the guidance or interpretation provided.
However, any refund request will be reviewed in accordance with applicable law and the circumstances of the specific transaction.
11. Payment Gateway Charges
Where a refund is approved, payment gateway charges, transaction charges, taxes, or other non-refundable third-party charges may be deducted where permitted by applicable law and the terms communicated at the time of purchase.
The final refund amount will be communicated to the customer where applicable.
12. Refund Processing
Approved refunds will generally be processed using the original payment method.
The time taken for the refunded amount to appear in the customer’s bank account, card, UPI account, or other payment method may depend on the relevant payment gateway or financial institution.
My Trishakti is not responsible for delays caused by banks, payment gateways, card networks, or other third-party financial institutions.
13. How to Request a Refund
To request a cancellation or refund, please contact us using the details below.
Please include:
- Full name
- Registered mobile number
- Email address
- Booking or transaction details
- Date of purchase
- Name of the service
- Reason for the cancellation or refund request
We may request additional information to verify the transaction before processing a request.
14. Fraudulent or Unauthorized Transactions
If you believe that a transaction was made without your authorization, please contact us immediately.
We may investigate the transaction and request supporting information where necessary.
Where appropriate, customers should also contact their bank or payment provider regarding unauthorized transactions.
15. Exceptional Circumstances
My Trishakti may consider refund or rescheduling requests involving exceptional circumstances on a case-by-case basis.
Examples may include serious emergencies or circumstances that make it genuinely impossible for the customer to attend the scheduled consultation.
Providing supporting information may be required.
Approval of an exceptional refund or rescheduling request does not create an obligation to approve similar requests in every future case.
16. Service Outcome Disclaimer
My Trishakti provides guidance based on astrology, numerology, Vastu Shastra, graphology, and related practices.
The outcome of a consultation cannot be guaranteed.
Refunds will not generally be issued solely because a customer does not experience a predicted, recommended, or expected outcome.
Our services should not be treated as a guarantee of financial, business, career, relationship, health, investment, or other specific results.
17. Consumer Rights
Nothing in this Refund & Cancellation Policy is intended to restrict or exclude any rights or remedies that cannot legally be excluded under applicable Indian law.
Where applicable law provides a customer with rights that are more favorable than the terms stated in this policy, those legal rights will continue to apply.
18. Changes to This Policy
My Trishakti may update this Refund & Cancellation Policy from time to time.
Any changes will be published on this page with an updated Last Updated date.
The policy applicable to a transaction will generally be the policy in effect at the time of purchase, subject to applicable law.
19. Contact Us
For cancellation, rescheduling, or refund-related questions, please contact:
My Trishakti
Mumbai, Maharashtra, India
Phone: +91-7039371371
Email: mytrishakti33@gmail.com
Website: mytrishakti.com
Business Hours: Monday to Friday, 9:00 AM to 7:00 PM
© 2026 My Trishakti. All Rights Reserved.